ITSM Today

  End of Life for Jira Service Desk Server: What to Do Next? Introduction: As the final deadlines for sunsetting Atlassian Server products draw near, it's crucial for organizations to have a solid departure plan in place. With the end of purchasing new Server apps from the Marketplace set for February 15, 2023, and the end of support for all Server products scheduled for February 2024, taking action now is imperative. Here, we'll explore what these changes mean for Jira Service Desk Server users and what steps to take next. Understanding the Transition: The End of an Era: Atlassian's decision to phase out Server products marks a significant shift in their software offerings. Jira Service Desk Server users will no longer have the option to purchase new apps for their existing infrastructure after February 15, 2023. The Impact on Support: Perhaps even more critical is the end of support for Server products in February 2024. This means no more bug fixes, security updates, o...

  Customizing Your ITSM Solution : Tailoring IT Service Management for Success Introduction In the dynamic landscape of IT service management ( ITSM ), one size does not fit all. Organizations, whether large enterprises or small businesses, have unique needs and requirements when it comes to managing their IT services. This is where the importance of customizing your ITSM solution comes into play. In this article, we'll explore the significance of customization in ITSM, the benefits it offers, and how organizations can effectively tailor their ITSM solutions to ensure success. The Power of Customization in ITSM Customization in ITSM refers to the ability to adapt and configure the ITSM platform to align with an organization's specific business processes, goals, and IT service requirements. This tailoring process can be applied to various aspects of the ITSM solution, including incident management, change management, asset management, and more. Here's why customization m...

  Best Practices for Implementing an ITSM Platform in Your Service Desk IT Service Management ( ITSM ) is the process of designing, delivering, managing, and improving the IT services an organization provides to its customers. The IT service desk is a critical component of ITSM, as it is the primary point of contact for customers who need IT support. Implementing an ITSM platform in your service desk can improve customer satisfaction, reduce costs, and streamline processes. In this article, we'll discuss the best practices for implementing an ITSM platform in your service desk. Define Your Service Desk Requirements The first step in implementing an ITSM platform is to define your service desk requirements. You need to determine what services your organization offers, what your customers' needs are, and how you want your service desk to function. Your requirements should be specific and measurable so that you can track progress and success. A well-defined set of requirements w...